Our experts answer some of the most frequently asked questions

Selling and buying is often seen as complicated and stressful, but with our unrivalled customer service and knowledge of the industry we will be with you every step of the way. Your property will have the very best exposure and won’t be limited to just the leading property portals. We do not charge anything upfront and all marketing related costs are free of charge; you never have to pay a penny upfront for anything. We only bring to market the properties we are confident of selling within 28 days.

No. We will help you achieve the best possible price, a statistic backed up by Get Agents; 99% asking price average since 2013. We will help with negotiations and don’t forget, “my loveyourpostcode” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving your required price. We driven to achieving the best price because of Performance&.

Our front office opening hours are 9am-6pm with property viewings offered seven days a week. There will also be an agent on hand out of hours should you require assistance.

Because it’s a big deal and not other estate agent has been able to match it in ten years. We understand letting a property is an unpredictable and demanding process. There are many uncertainties that can radically affect your actual rental income so you might end up with much less than you envisaged. This is a common shock, particularly for new landlords, who imagine that at the end of the year, they’ll have 12 times the monthly rental in their pockets. Sadly, this is rarely the case. That is why we have developed our #guaranteedrent product since 2009 and have experience of over 1,000 units.

We effectively become your tenant, guaranteeing you a fixed rental income. We then sub-let the property, taking great care to select the right tenants and then manage the property throughout the full duration of the tenancy – leaving you to get on with your busy life.

1. A guaranteed annual rental income on time, every month 2. You still get paid even if the property is empty 3. You get paid even if the rent is late or isn’t paid at all 4. No set up fees, monthly commissions or hidden extras 5. We deal with all the tenant’s queries, questions and complaints 6. A guaranteed contract start date – no worrying about how long it will take to find a tenant 7. If ever needed, we cover the court costs & the eviction process 8. Regular property inspections and maintenance management 9. Internal condition guaranteed, subject to fair wear and tear, up to one and half months’ rent

Many people ask us how we make our money, particularly when we charge no set up fees or commission.The answer is pretty simple. We pay you slightly less than the market rent value that we would hope to achieve for the property when we sub-let it but, in return take on all the risk and responsibility for managing it. Because we are experts in the rental market, we are pretty confident that the annual rental income you actually bank is more than you’d get if you decided to go it alone or use a traditional service.

Yes, you can still use Love Your Postcode. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Most property listing are live within seven working days.

We have hand picked a selection of conveyancers that work with us to ensure your sale/purchase is as seamless and stress-free as possible.

* We can keep your buyer updated and fill them with confidence throughout the transaction period.

* We provide you with a dedicated progression team at loveyourpostcode.com that have direct access to your personal conveyancer.

* We don’t have to ask you to chase your own conveyancers on a daily basis as some solicitors/conveyancers will not speak to estate agents. You can sit back and let us do the chasing.

* Saves our customer valuable time, as we can cut down the time you would possibly have to wait for paperwork to be sent and phone calls to be made.

* Streamline the transaction times to save you in some cases 4/6 weeks on your transaction times, this is also a financial saving on mortgage costs for some customers of loveyourpostcode.com.

You will have two dedicated account managers who will conduct viewings at your home. Armed with local knowledge and a detailed understanding of your home they will be able to answer any questions a buyer may have. Here at loveyourpostcode.com we prefer block viewings, it minimises disruption to the seller. Why not visit out facebook page to see how we do it!

EPC stands for Energy Performance Certificate, and it is a document that provides a rating for the energy efficiency of your home. It lasts for 10 years from the date that it was purchased.

Read for more information, please read our EPC article which goes through any questions you could have about the certificate.

Yes, we consider it essential that we carry out checks including their full names, numbers, addresses, financial situation and if they have a property to sell. Rest assured that only genuine potential purchasers/renters will be viewing your home.

Once we have found our landlords a tenant, it is vital that we carry out a full reference. Like most letting agents, we charge a fee to the tenant to do this and this fee includes their tenancy agreement. Please contact us if you wish to know more about fees.

There are no hidden charges.

“Only weak agents negotiate”. We stand by this. We achieve asking price or above in 99.1% of sales. Our dedicated teams ensure that, unlike other agents, you achieve the best price.

Generally speaking it is much easier to find somewhere to move to, than to sell your property. We would suggest you put your property on the market well in advance of looking for the next one, purely because of timescales.

You don’t have to accept an offer on your current property before you have found a new one, and can also ask a potential buyer for time to find one before you move out. We can help with this and will be on hand to offer any assistance.

It’s free of charge. Just call in and make an appointment.

We are currently in a very buoyant market with 4 out of every 5 homes coming on the market with us selling within 3 weeks. This makes it difficult to pick up great deals as there at least 9 people chasing every property. We believe we are set to enjoy a good market for the short to medium term and there is plenty of property for investors to choose from. If you are looking at buying for the long term then now is a good time to find some good deals. Speak with our specialist team that sources homes for investment purposes only. You can find further advice in our blog.

Every sale is different and is dependant on both the buyer’s and seller’s position. If your home has been realistically valued, you should expect to receive offers within the first three weeks. If the buyer requires a mortgage the exchange of contracts normally takes between 4 and 6 weeks and then completion is between 2 and 4 weeks later. Our sales progression team will look after this for you to ensure this moves smoothly.

It is not essential to do so as typically new purchasers will be looking to put their own stamp on the property once they move in. If you feel an area may need a lick of paint to give a fresher feel this may be a small cost worth making.